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Rainbow Rebel clothing is sold in many shops in the UK, the USA and by other vendors at music festivals. The policy below is for purchases from us directly online or directly from our stall at markets / festivals. However ,if you purchased your item through a physical shop or another seller you need to contact the business where you made the purchase and they will deal with your return - your contract is with them.
We hope you are happy with all your purchases with us but should you have a problem or change your mind please read the following:-
In line with Distance Selling regulations you have 30 days from receipt of your order in which you must notify us of your intention to return part or all of your order for a refund.
All returned items must be unworn other than trying on, unused, unwashed, free from animal hair and smoke, and with any original tags still attached. Items returned in a soiled condition or without tags will not be refunded as they are considered worn/used.
Overseas customers should not use a courier but return via their local postal service and ensure that the customs form is marked clearly RETURN ITEM/S. Failure to do this could result in an attempt by our customs to charge duty in which case we refuse to accept the delivery.
If you wish to return an item for an exchange please specify details. If an item is unavailable you will automatically be issued a refund. Customers will be asked to pay for postage for exchanged items sent out at £4.00 for up to 2kg and £6 or parcels heavier up to 4kg.
Return postage is only paid by us for faulty items. Items returned due to any other reason are the responsibility of the buyer to arrange and to pay for return postage.
We are not responsible for items lost when on route back to us. This is the responsibility of the buyer to ensure items are returned to us safely.
Refund will be made through the same channel the customer used to pay and within 2 working days of the return of the item.
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