Shipping Policy

1. UK Shipping: We offer FREE standard shipping on all UK orders, regardless of size or weight. Most orders are shipped via Royal Mail. Larger parcels (over 2kg) may be shipped via Parcelforce.
2. Tracked Shipping: Orders over £10 are automatically upgraded to tracked shipping. You will receive a tracking number via email once your order has been dispatched.
3. Express Shipping: For expedited shipping options (e.g., Special Delivery), please contact us as soon as possible. Additional charges will apply.
4. International Shipping: We ship worldwide. Shipping costs vary by destination and are displayed at checkout where available. If your country does not appear at checkout, please contact us for a shipping quote.
5. Order Processing and Dispatch: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) of payment. Orders placed after 5 PM on Friday or on weekends will be processed on the next business day. We will notify you of any potential delays (e.g., holidays, strikes, weather).
6. International Customs, VAT and Duties: Shipments to the Channel Islands, Isle of Man, and international destinations may experience longer delivery times due to customs processing.
   
   United States (DDP): Orders to the United States are shipped Delivered Duty Paid (DDP). Any applicable import duties and taxes are included at checkout and no additional customs charges should be due upon delivery.
   
   European Union & Other International Destinations (DAP): Orders to the European Union and most other international destinations are shipped Delivered At Place (DAP). Local VAT, customs duties, and postal handling fees may be payable upon delivery and are the responsibility of the customer. We do not collect these charges at checkout and have no control over them. Please contact your local customs authority for further information regarding potential import charges.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is the result of our error (for example, you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases refunds are processed more quickly. This time period includes the transit time for us to receive your return (typically 5–10 business days), the time it takes us to process your return once received (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the "Return Item(s)" button. We will notify you by email once we have received and processed the returned item.