Shipping Policy

1. UK Shipping: We offer FREE standard shipping on all UK orders, regardless of size or weight. Most orders are shipped via Royal Mail. Larger parcels (over 2kg) may be shipped via Parcelforce.
2. Tracked Shipping: Orders over £10 are automatically upgraded to tracked shipping. You will receive a tracking number via email once your order has been dispatched.
3. Express Shipping: For expedited shipping options (e.g., Special Delivery), please contact us as soon as possible. Additional charges will apply.
4. International Shipping: We ship worldwide! For international orders, please contact us for a shipping quote. Shipping costs vary by destination. We ship to all countries.
5. Order Processing and Dispatch: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays) of payment. Orders placed after 5 PM on Friday or on weekends will be processed on the next business day. We will notify you of any potential delays (e.g., holidays, strikes, weather).
6. International Customs and Duties: Please note that shipments to the Channel Islands, Isle of Man, and international destinations may experience longer delivery times due to customs processing. International customers are responsible for any applicable customs duties or import taxes. We have no control over these charges. Please contact your local customs authority for more information.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.